Return and Refund Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days of receiving your order. You can return your product for a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Digital products and downloads (e.g. music files and sample packs) are excluded from returns.
To initiate a return or exchange, please complete the following steps:
- Write a mail to email@example.com with the subject "Return"
- Shortly explain what you want to return and indicate your order number
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
- We will refund the money back to you within 14 days after we have received the product, minus the fees for the shipping of your return package
If you have any questions, please send a mail to firstname.lastname@example.org